Why bother to banish bad behavior? It’s tempting to ignore it, hoping it will go away on its own—but the reality is that it rarely does. More often, unchecked negativity festers and spreads, impacting your entire team’s morale and performance. As a supervisor or leader, one of the most challenging yet essential tasks is addressing bad behavior within your team.…
It’s easy to work together better when things are going well, but inevitably there will be conflicts, confusion and miscommunication that need to be addressed. The words we choose can make or break the way we work—especially when things are not going as planned. What does that look like in real life? Communicate with Candor—And Kindness We work together better…
Sadly, it seems that the ability to disagree without destroying the relationship is a lost art. People seem to have forgotten how to constructively express their differences of opinion without digressing into a name-calling free-for-all. Interactions on social media are an exasperating example of our society’s loss of civility—especially during these unprecedented times. Certainly, there are times when the other…
This was shared with me by a friend and I thought it was the perfect hi-touch-meets-hi-tech take on LOVE. Enjoy! Technical Support: Yes, how can I help you? Customer: Well, after much consideration, I’ve decided to install Love. Can you guide me through the process? Tech Support: Yes. I can help you. Are you ready to proceed? Customer: Well, I’m…
“We already tried that.” “That won’t work.” “That will never happen here.” Nothing will ever work according to these common comments made by the Naysayer. Or how about Sarcasm, the Naysayer’s witty cousin, who says: “Yeah right.” “Dream on.” “Good luck with that.” These roles and similar ones can hinder a group’s process by diverting the attention away from achieving…
During this crisis, you may be asking the question, what can I do to help? How can I communicate that I care? What difference can I make? Meanwhile, you may be scrambling to save your own business or keep your career from crashing, all while home schooling your children. It has been more than a month since the Covid-19 quarantine…