The word “no” may be easy to say, however figuring out how to say “no” can be difficult. Even when we know that saying “no” can help us draw healthy boundaries, it can still be challenging to do so. In my experience, I’ve found it helps to say “no” nicely by first acknowledging the other person’s request and then…
“Please and Thank you, they’re called the magic words. If you want nice things to happen, they’re the words that should be heard.” These are lyrics from a song sung by Barney the Dinosaur and his sidekick kids in a children’s show my daughter and I watched faithfully when she was growing up. And, I think there’s a lesson in…
The question is how do you communicate that you care to your clients, co-workers and even your kids?!! Communicating with compassion is especially important in situations that require working together in a problem-solving or conflict resolution situation. In the words of leadership guru John Maxwell: “People don’t care how much you know until they know how much you care.”…
On a Monday morning one of my colleagues ditched email and actually called a client. He had been wringing his hands and stressing all weekend after receiving an email from the client on Friday that led him to believe he had somehow unintentionally offended her. On the phone call, he was relieved when his client clarified that her message “I…