The question is how do you communicate that you care to your clients, co-workers and even your kids?!! Communicating with compassion is especially important in situations that require working together in a problem-solving or conflict resolution situation. In the words of leadership guru John Maxwell: “People don’t care how much you know until they know how much you care.”…
Golden Nuggets After speaking at a recent western-themed staff appreciation event, I was inspired to do a little mining for the golden nuggets in my popular presentation “How to Stay Positive and Focused in Uncertain Times.” Here’s what I dug up! In times of uncertainty and challenge your big picture serves as a “true north” which can be helpful in…
I had the unique opportunity to read a REAL-LIFE “angry” email that a colleague had composed in response to a difficult workplace situation. The first list of words below was taken directly from that email. Thankfully, the email that was actually sent included the second set of words below. Positive, tactful yet still clearly conveyed the concerns. Perhaps this wrong…