“Kind words can be short and easy to speak, but their echoes are truly endless.” This timeless quote from Mother Teresa perfectly captures the positive impact that simple acknowledgments can have. Yet, as a supervisor balancing deadlines and deliverables, it’s sometimes a struggle to find time to recognize top team members—especially when your energy may be drained due to difficult…
It’s easy to work together better when things are going well, but inevitably there will be conflicts, confusion and miscommunication that need to be addressed. The words we choose can make or break the way we work—especially when things are not going as planned. What does that look like in real life? Communicate with Candor—And Kindness We work together better…
In an interview about my new book Say What You Mean in a Nice Way: Working Together Better in High-Tech Times, I was asked “how can we be more diplomatic?” I loved that question because people sometimes mistake the word “nice” for “weak” or “wimpy”, but I believe that the word can mean “tactful,” “assertive”—not aggressive!—and, well, “diplomatic.” Here’s how…