Evil Twin vs. Good Twin If you’ve attended any of my presentations, you’ve probably heard me refer to the “evil twin!” I half-jokingly refer to it as our dark side who would have us say things that get us in trouble…at work and at home. Here are some of my favorite “evil twin vs. good twin” phrases. I hope you’ll choose…
How to Pull Rank When You Have No Rank to Pull Phrases for gaining cooperation from others when you’re not the person in charge. CLIENTS Would you be willing to wait until Monday morning if we hand deliver your order? Could you live with it if we finished up first thing in the morning instead of 5pm today? We’re finishing…
Communication Advice “Build trust with people” – Sandra Schrift “Stop, look at and listen to the person before speaking.” – Jeanie McCain “Show respect to others.” – Ginger Hodges-Rodigo “Listen more, talk less.” – Pamela Haggins “Focus on effectively communicating your message (when presenting to groups); not individual attendees.” -Milo Shapiro “The less you say, the less you have to say.” -Debra…
What Annoys Employees at Work? Sarita’s Informal Survey In the 18+ years that I’ve spoken at companies, campuses and conferences on staying positive and working together better, I have received feedback from hundreds of employees on what annoys them at work. This feedback falls into four categories: 1. Lack of appreciation 2. No big picture 3. Lack of belonging 4. Slackers not confronted Let’s look at…
Ask for More: How to Receive Negative Feedback Without Getting Defensive We spend a lot of time and energy figuring out how to constructively GIVE negative feedback. How do we respond when we RECEIVE it? Do we respond gracefully or do we get defensive? One of my first mentors suggested that we ASK FOR MORE! I often share the example of…